Privacy Policy
Last updated: 1 September 2026
Trafford Windows Manchester Ltd (“Trafford Windows”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website:
Trafford Windows Manchester Ltd is a company registered in England and Wales under company number 09854310.
Our registered office is:
Arch 6 Bennett Street
Manchester
M12 5AQ
United Kingdom
1. Information We Collect
We may collect personal information that you provide to us when you contact us, request a quotation, ask for product advice or otherwise communicate with us through our website.
This may include:
- Your name
- Telephone number
- Email address
- Property or project location
- Details about your windows, doors or glazing requirements
- Approximate measurements or dimensions
- Photographs, drawings or other information you choose to send us
- Information about the products or services you are interested in
- Any other information you include in your enquiry
We only ask for information that is reasonably necessary to respond to your enquiry or provide our products and services.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of your visit
- Referring website
- General website usage information
This information may be used to help us operate, secure and improve our website.
Where required, we will ask for your consent before placing or using non-essential cookies or similar technologies.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations
- Discuss your requirements
- Provide product advice
- Arrange surveys or site visits
- Supply and install windows, doors and glazing products
- Communicate with you about an existing enquiry or order
- Provide customer service and aftercare
- Improve our website, products and services
- Maintain website security
- Keep appropriate business records
- Comply with legal and regulatory obligations
- Prevent fraud, misuse or other unlawful activity
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.
4. Contact Forms
If you submit a form through our website, the information you provide may be sent to Trafford Windows Manchester Ltd so that we can respond to your enquiry.
Information submitted through our contact forms may include your name, telephone number, email address and details about your project.
We use this information to contact you regarding your enquiry and, where appropriate, to provide a quotation or further information about our products and services.
Please do not submit sensitive personal information through our website forms unless it is specifically requested and necessary.
5. Legal Basis for Processing Your Information
Where applicable under UK data protection law, we process personal information using one or more of the following lawful bases:
Consent
Where you have given us permission to process your information for a particular purpose.
Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
Legal Obligation
Where we need to process information to comply with a legal or regulatory requirement.
6. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share personal information where reasonably necessary with:
- Service providers who help us operate our website
- Website hosting and technical support providers
- IT and software providers
- Professional advisers where necessary
- Delivery or installation partners where required to fulfil your order
- Payment providers where applicable
- Government bodies, regulators or law enforcement where we are legally required to do so
Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help a website remember information and understand how visitors use the website.
We may use:
- Essential cookies required for the website to function
- Analytics cookies to understand website usage
- Preference cookies to remember certain settings
- Other cookies or similar technologies where applicable
Non-essential cookies will only be used where the appropriate consent has been obtained, where required by law.
You can control or delete cookies through your browser settings. Blocking some cookies may affect the functionality of the website.
8. Google Analytics and Other Third-Party Services
We may use third-party services such as analytics, security, advertising, mapping, embedded content or other website tools.
These services may collect technical information about your visit depending on how they are configured.
Where required, we will obtain consent before activating non-essential third-party services.
Third-party services operate under their own privacy policies and terms.
9. Website Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time we keep information may depend on:
- The nature of your enquiry
- Whether you become a customer
- Our contractual relationship with you
- Legal or accounting requirements
- Our legitimate business requirements
- The need to resolve disputes or enforce agreements
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
11. Your Data Protection Rights
Under UK data protection law, you may have certain rights in relation to your personal information.
Depending on the circumstances, these may include the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request transfer of certain information to another organisation
- Withdraw consent where processing is based on consent
These rights are not absolute and may be subject to legal conditions or exemptions.
If you wish to exercise a data protection right, please contact us using the details below.
12. Marketing Communications
If we send you marketing communications, we will do so in accordance with applicable laws.
You can ask us to stop sending marketing communications at any time.
You can contact us using the details provided below to withdraw your consent or request that we stop using your information for direct marketing.
13. Children’s Privacy
Our website is intended for general use and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
14. Third-Party Websites
Our website may contain links to other websites or third-party services.
We are not responsible for the privacy practices, content or security of websites operated by third parties.
We recommend reading the privacy policy of any third-party website you visit.
15. International Data Transfers
Some third-party service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.
The latest version will be published on this page.
The “Last updated” date at the top of this Privacy Policy shows when it was most recently updated.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Trafford Windows Manchester Ltd
Address:
Arch 6 Bennett Street
Manchester
M12 5AQ
United Kingdom
Telephone: 0161 272 6024
Email: sales@traffordwindows.com
You can also contact us through the contact page on our website.
18. Complaints
If you have a concern about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
The ICO is responsible for regulating data protection and privacy in the UK.
You can find information about making a complaint on the ICO’s official website.
Trafford Windows Manchester Ltd
Company number: 09854310
Arch 6 Bennett Street, Manchester, M12 5AQ, United Kingdom